Cancellation & Refund Policy
Last updated: July 2026
This policy explains when and how you can cancel a booking and receive a refund on LocalTrip. Because experiences are provided by independent local guides, the exact cancellation window is set by each guide and shown on the tour before you book.
Guided tours
You may cancel a tour booking for a full refund up until the cancellation window stated on that tour (for example, 24 or 48 hours before the start time). The specific window is displayed on the tour details and in your booking.
Cancellations made after the cancellation window has passed, and no-shows, are not eligible for a refund.
If a guide cancels a confirmed tour, you will receive a full refund.
Event tickets
Event tickets are non-refundable once purchased, unless the event is cancelled or rescheduled by the organizer, in which case you will receive a full refund.
Restaurant reservations
Restaurant reservations are free to make and can be cancelled at any time at no charge from the “My Trips” section.
How to request a refund
You can cancel an eligible booking directly from the “My Trips” section of the app or website.
You may also email support@localtrip.site with your booking number and we will process your request.
How refunds are issued
Approved refunds are returned to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.
Refunds are issued in Saudi Riyal (SAR).